Provided you are a private consumer you may cancel or return any order made by you via our website at any time within 30 days of receipt of the Goods. This Condition extends your statutory rights of cancellation. You must notify us either by e-mail via our ‘contact us’ page.
If you wish to return Goods. Return shipping costs will only be refunded where We have sent faulty Goods in error or are confirmed as faulty by us. The provisions of this Condition shall not apply in respect of any goods which are:
- of a perishable nature;
- sealed audio or video recordings or computer software where sealing has been removed;
- Goods which have been supplied according to Your particular specification or which are personalised; or
- Goods described above at cannot be returned unless:
- there has been a delivery error;
- such products are returned in response to a product or batch recall; or
- such products are damaged or faulty;
Goods which are returned to Us must be accompanied by a copy of Your delivery note or a covering letter stating Your name, address and order number and reason for return.
Any returned item lost, damaged or defaced in transit to us will not be credited. If You have not received an acknowledgement or credit note from us within 14 days You should notify us.
Any returned items must be returned at your own cost and must be packed in its original packaging and suitably labelled addressed to our Returns Department at Golf Spikes Direct Ltd.
Goods must be returned in the same condition that they were in when dispatched to you. For our contact details go to our ‘contact us’ page. We recommend that You use a reputable courier or Recorded Delivery. Please retain any proof of posting, receipt or tracking number for any item returned as We cannot accept responsibility for Goods until signed for by Us.
Unless expressly authorised by Us in writing, any Goods can only be returned for credit if unused, complete and in the original packaging. Please note: If You return Goods (which are not faulty) for exchange We will charge You for shipping the new Goods back to You.
Subject to Your statutory rights of cancellation and Our extended cancellation terms as set out, an order can only be cancelled at Our discretion. On no account can cancellation be accepted for items sourced specially by Us on Your behalf which is not advertised on Our website.
Due to the technical nature of certain electric trolleys, GPS units and Range Finders, should you need to return such as item due to a fault, we may put you in direct contact with the manufacturer who will be able to offer specialist advice and speed up the whole process for you.
All Goods come with a 30-day guarantee backed by the manufacturer.
In relation to faulty Goods: For purchases under 30 days old (from date of dispatch by Us), We will exchange the item at Our expense. Please e-mail us via our ‘contact us ‘page for details.
For purchases over 30 days old (from date of dispatch by Us) and less than 12 months please send back the item. We will contact the relevant manufacturer who will inspect the item and at their discretion, they will either repair, replace or return the item to You (We will return the item if We feel there is no manufacturing fault). If the manufacturer determines the items is faulty, then We will reimburse reasonable costs that were incurred when the item was returned (upon production of valid receipts).
We accept no responsibility for Goods not received or damaged in transit.